If your account is not yet verified you will be unable to make a withdrawal. The verification of your account is a two-step process and there are a number of quick and easy options available to you to complete this. You can see these in the Account Verification section of the website.
When logged in, the Know Your Customer section can be accessed via My Account at the top right corner > Edit > Personal Documents.
If your payment details have become out of date or your payment method has expired this will also affect your ability to withdraw. You can review and update any payment details from the Withdraw section of the website.
When logged in, the Withdraw section can be accessed via My Account menu in the top right corner > Withdrawals.
Should you be receiving any specific error codes or on screen messages whilst attempting a withdrawal, please Contact Us quoting the error code or message so that we can resolve the issue for you.
Credit Cards: Mastercard and Visa.
E-wallets: Neteller and Skrill
Vouchers: Flexepin, Neosurf, Paysafe
Mobile Payment: Zimpler
Bank Transfer: Trustly (instant bank transfer from your account)
Vouchers can be purchased at over 1,000’s of sales outlets. To locate your nearest outlet or for further information, please visit http://www.flexepin.com/sales_outlet_finder/
Once you have purchased your Flexepin voucher featuring a unique 16-digit code, you can deposit funds into your account.
To do this:
- Login to your Wish Me Luck account and click Deposit
- Enter the amount you wish to Deposit into your account
- Select Secure Payment and the Flexepin from the drop down box
- Enter the 16 digit Flexepin code and click ‘Submit
That’s it – your deposit will be instantly credited to your Wish Me Luck Account!
There are no charges for using this method.
Unfortunately you cannot withdrawal using Flexepin, however withdrawals can be made by Bank Transfer/EFT
If your payment details are incorrect any deposit will be declined by your bank or payment provider. When logged into your account you can review and amend your payment details on the Deposit section of the website.
If you are required to enter a Card Security Number, also known as your CV2 number, this will need to be correct in order for the deposit to be successful. Your Card Security Number is the last three digits on the signature strip on the back of your card.
For reasons beyond our control, some card issuers may block your transactions, particularly if this is the first time you have used WishMeLuck. We would advise you to contact your bank or payment provider and they should be able to resolve it for you.
If you have any further difficulty with depositing, please Contact Us and we can assist you further.
If it is not possible to withdraw back to the method of deposit then we will process your withdrawal directly to your bank account using bank wire. You can process a bank wire withdrawal online, all you need to do is select Withdraw and you will be prompted to enter the required bank details.
A swift code is a code that is unique to your branch of the bank (also known as a Bank Identifier Code or BIC). This code can usually be located on your cheque book and consists of either 8 or 11 characters. If you are in any doubt, please contact your branch to confirm the correct code.
Withdrawals via Paysafe card will be processed within 24 hours and once processed you will be able to spend these funds anywhere that Paysafe card is accepted.
To find out if my Paysafe card is available in your country or to open a my Paysafe card account, please visit the www.paysafecard.com website.
To complete KYC we require a copy of either your Passport or ID Card and a document that verifies your name and address. This can be one of the following and must be dated within the last three months:
a) Bank statement
b) Credit/debit card statement
c) Mobile/landline telephone bill
d) Utility bill
The quickest way to provide your documents is to upload a copy via the Edit page through the My Account tab at the upper right corner of the page.
When logged in enter My Account > Edit > Personal Details and Personal Documents. If you cannot use the upload facility, you can take a photograph of your document using your smartphone or camera and email this to us at email@example.com. Once the review is complete we will notify you by email. Please be aware that documents received by email may take up to 7 days to review.
If you are providing a credit or debit card statement please ensure that you obscure the card number before you send your document, leaving only the first six and last four digits of the number visible (e.g. 1234 56XX XXXX 7890).
Once we have received your documents we will contact you by email to confirm your details and complete the verification of your account.
If you have any difficulty please Contact Us and we will look to resolve this for you.
Before making your first deposit, you are required to validate your email address. Upon account registration we send an email to the address registered with us that contains a validation link. To validate your email address, simply open this email and follow the instructions. Once this has been completed you can deposit into your account.
If you have not received this email, please be aware that dependent upon your email provider this may take a short time to appear in your inbox. If it does not appear please check any Junk or Spam filters to ensure that the email has not got caught in one of these.
Should you have any difficulty with the above please Contact Us and we can look into this for you.
Should you wish to discuss this with a third party organization that offers independent, confidential and free advice, their contact details can be found below:
Gambling Therapy is a non-profit organization, which offers support to those addicted to gambling and those who show problematic gambling behavior. Further information can be found by visiting their website: www.gamblingtherapy.org.