FAQ

The clearance time of a withdrawal made from your WishMeLuck account will vary depending on the payment method you use. For example, a withdrawal made to a credit or debit card takes 2-5 working days due to normal banking procedures, whereas a withdrawal made via Skrill takes 24 hours.
If you are unable to make a withdrawal it could be due to one of the following reasons:

If your account is not yet verified you will be unable to make a withdrawal. The verification of your account is a two-step process and there are a number of quick and easy options available to you to complete this. You can see these in the Account Verification section of the website.

When logged in, the Know Your Customer section can be accessed via My Account at the top right corner > Edit > Personal Documents.

If your payment details have become out of date or your payment method has expired this will also affect your ability to withdraw. You can review and update any payment details from the Withdraw section of the website.

When logged in, the Withdraw section can be accessed via My Account menu in the top right corner > Withdrawals.

Should you be receiving any specific error codes or on screen messages whilst attempting a withdrawal, please Contact Us quoting the error code or message so that we can resolve the issue for you.

Depending on the payment method used to fund your WishMeLuck account, deposits can be made instantly using debit and credit cards or ewallet systems. We also accept deposits via bank transfers of which clearance times vary.
To make a deposit into your WishMeLuck account you need to be logged in, then select Deposit Now on the top right corner. If you have any difficulty with depositing into your WishMeLuck account please Contact Us and we will look to resolve this for you.
You can fund your WishMeLuck account using a wide range of payment methods including debit and credit cards, bank transfers, e-wallet systems and vouchers.

Credit Cards: Mastercard and Visa.
E-wallets: Neteller and Skrill
Vouchers: Flexepin, Neosurf, Paysafe
Mobile Payment: Zimpler
Bank Transfer: Trustly (instant bank transfer from your account)

Flexepin is a fast, secure and private method of funding your account by using a prepaid voucher.
Vouchers can be purchased at over 1,000’s of sales outlets. To locate your nearest outlet or for further information, please visit http://www.flexepin.com/sales_outlet_finder/
Once you have purchased your Flexepin voucher featuring a unique 16-digit code, you can deposit funds into your account.
To do this:
- Login to your Wish Me Luck account and click Deposit
- Enter the amount you wish to Deposit into your account
- Select Secure Payment and the Flexepin from the drop down box
- Enter the 16 digit Flexepin code and click ‘Submit
That’s it – your deposit will be instantly credited to your Wish Me Luck Account!
There are no charges for using this method.
Unfortunately you cannot withdrawal using Flexepin, however withdrawals can be made by Bank Transfer/EFT
If a deposit is declined by your payment provider, we are not provided with the reason why this had occurred. However, it could be due to one of the following reasons;
If your payment details are incorrect any deposit will be declined by your bank or payment provider. When logged into your account you can review and amend your payment details on the Deposit section of the website.
If you are required to enter a Card Security Number, also known as your CV2 number, this will need to be correct in order for the deposit to be successful. Your Card Security Number is the last three digits on the signature strip on the back of your card.
For reasons beyond our control, some card issuers may block your transactions, particularly if this is the first time you have used WishMeLuck. We would advise you to contact your bank or payment provider and they should be able to resolve it for you.
If you have any further difficulty with depositing, please Contact Us and we can assist you further.
All supported withdrawal methods are free with the exception of some bank wires. When making a bank wire withdrawal the minimum fee is at 25 Euros. The fees will be deducted from your balance at the time the withdrawal request is made.
Where possible, all withdrawals are processed to the payment method from where the funds were initially deposited.
If it is not possible to withdraw back to the method of deposit then we will process your withdrawal directly to your bank account using bank wire. You can process a bank wire withdrawal online, all you need to do is select Withdraw and you will be prompted to enter the required bank details.
The International Bank Account Number (IBAN) is an international standard for numbering bank accounts. The IBAN consists of a two letter country code and up to thirty alphanumeric characters. If you reside in the EU, you can find the IBAN number on your bank statement.
A swift code is a code that is unique to your branch of the bank (also known as a Bank Identifier Code or BIC). This code can usually be located on your cheque book and consists of either 8 or 11 characters. If you are in any doubt, please contact your branch to confirm the correct code.
Our site has been developed with your personal privacy and security as our prime concern. All payments are processed using software from Apco, one of the leading providers of online credit and debit card transaction processing solutions, employing only the highest standards of data encryption to ensure your details cannot be accessed or misused.
Where you have deposited using your my Paysafe card account, there is now the option to withdraw funds back to your my Paysafe card account.
Withdrawals via Paysafe card will be processed within 24 hours and once processed you will be able to spend these funds anywhere that Paysafe card is accepted.
To find out if my Paysafe card is available in your country or to open a my Paysafe card account, please visit the www.paysafecard.com website.
Drawings take place automatically once all available tickets are purchased or the lottery expires.
An email will be sent out to the winner after each drawing. You can also check the winning ticket number under the Results page.
You will be notified by email if you are the winner of a drawing. You need to reply to the email within 5 working days and accept delivery of the prize.
You can provide us with the address that you like us to send your prize or you can come and pick it up from our offices.
Ιf all tickets are not purchased within the expiration date of each lottery, then a drawing will occur for a cash prize of thirty percent (30%) of the value of the tickets sold.
You need to consult with your tax advisor if you are the winner of a cash price in order to pay the necessary tax in your country.
You can change your password by logging into your account and going to My Account > Edit > Privacy Details.
In order to verify your account you will need to complete our Know Your Customer (KYC) process.

To complete KYC we require a copy of either your Passport or ID Card and a document that verifies your name and address. This can be one of the following and must be dated within the last three months:

a) Bank statement
b) Credit/debit card statement
c) Mobile/landline telephone bill
d) Utility bill

The quickest way to provide your documents is to upload a copy via the Edit page through the My Account tab at the upper right corner of the page.

When logged in enter My Account > Edit > Personal Details and Personal Documents. If you cannot use the upload facility, you can take a photograph of your document using your smartphone or camera and email this to us at info@wishmeluck.com. Once the review is complete we will notify you by email. Please be aware that documents received by email may take up to 7 days to review.

If you are providing a credit or debit card statement please ensure that you obscure the card number before you send your document, leaving only the first six and last four digits of the number visible (e.g. 1234 56XX XXXX 7890).
Once we have received your documents we will contact you by email to confirm your details and complete the verification of your account.

Go to Log-in in at the top right corner, select Forgot Password under the Username and Password fields, which will redirect you to a field where you have to enter your Username or e-mail address. Once you do so, further detailed instructions shall be sent to your e-mail account immediately.

If you have any difficulty please Contact Us and we will look to resolve this for you.

Before making your first deposit, you are required to validate your email address. Upon account registration we send an email to the address registered with us that contains a validation link. To validate your email address, simply open this email and follow the instructions. Once this has been completed you can deposit into your account.
If you have not received this email, please be aware that dependent upon your email provider this may take a short time to appear in your inbox. If it does not appear please check any Junk or Spam filters to ensure that the email has not got caught in one of these.
Should you have any difficulty with the above please Contact Us and we can look into this for you.

You can view your account transaction details including the tickets you have bought, deposits and withdrawals when logged into your account by selecting My Account at the top right corner of the page and then selecting “Account History”.
The WishMeLuck site uses Thawte SSL web server certificates to offer secure communications by encrypting all data to and from the site. SSL is used to protect the sensitive information that is sent and received including personal information and credit/debit card details. For reasons of speed of display, SSL pages are shown in pop-up windows. Secure pages can be verified by the presence of the padlock symbol that is displayed in your browser. For Internet Explorer users, you can also right-click the mouse and view the page properties, where you will observe that we use SSL (Secure Sockets Layer). Netscape users can right-click the mouse and select Page Info to view the SSL information. Opera users can right-click the mouse and select Duplicate Window to open the SSL page in a full window and observe the padlock symbol.
Our dedicated Responsible Gambling area contains further information regarding this topic and can be accessed via the Responsible Gambling link at the bottom of this page, alternatively it can be found here.
Should you wish to discuss this with a third party organization that offers independent, confidential and free advice, their contact details can be found below:
Gambling Therapy
Gambling Therapy is a non-profit organization, which offers support to those addicted to gambling and those who show problematic gambling behavior. Further information can be found by visiting their website: www.gamblingtherapy.org.
The value of the coupon cannot be withdrawn in any case. Clients should be aware that any promotions/coupons that are created with a specific payment method and that refer to a specific lottery cannot be used on any other lotteries apart from the one they refer to.